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How diuwin Handles Your Personal Data

At diuwin, we take the privacy of your account details, transaction history and browsing behaviour seriously — this page explains exactly what we collect, why we collect it…

Data collected only as neededUPI, Paytm, PhonePe transactions securedYour right to access and deleteNo data sold to third partiesContact us to update your record

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What This Privacy Policy Covers

diuwin Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to every interaction you have with diuwin — from the moment you open an account through to deposits via UPI, Paytm or PhonePe, session activity in the lobby, and any support queries you raise. We collect the minimum personal data required to operate

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your account: your name, contact details, payment identifiers and activity logs. Data is stored on secured servers and is not shared with advertisers or unrelated third parties. Access to this platform and the applicability of this policy depends on local law; it is available where local
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law permits. If any provision conflicts with applicable Indian privacy regulation, the regulation takes precedence. We review this policy periodically and will notify you of material changes via your registered email address.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Data Privacy Team

If you have a question about how your personal data is handled, want to request a copy of what we hold, or need to correct an…

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply layered security controls across every part of the account lifecycle — from the moment you register through to each withdrawal you process via UPI, Paytm or PhonePe.

Data We Collect

We collect your name, email address, phone number, payment identifiers and in-session activity logs. Nothing beyond what is needed to operate your account and process transactions is retained on our systems.

Cookie Usage

We use session cookies to keep you logged in, performance cookies to monitor page load times, and analytics cookies to understand which lobby sections you visit most. You can manage cookie preferences in your browser settings at any time.

Account Security Measures

Your account password is hashed using industry-standard encryption before storage. We also support two-factor authentication via your registered mobile number, and we flag login attempts from unrecognised devices for your review.

Data Retention Schedule

Active account data is retained for the duration of your account and for a period required by applicable law after closure. Transaction logs linked to UPI, Paytm or PhonePe payments are kept for audit and dispute resolution purposes only.

Your Rights and Access

You have the right to request a full export of your personal data, correct inaccuracies, or ask for your account record to be deleted. Requests are processed within 72 hours and confirmed to your registered email address.

Third-Party Sharing

We share data with payment processors like UPI networks, Paytm and PhonePe only to complete your transactions. We do not sell, license or trade your personal data with advertisers or data brokers under any circumstances.

Frequently Asked Questions About Your Privacy

These questions cover the most common privacy concerns raised by account holders in India. If your question is not answered here, reach us through live chat or email and our privacy team will respond within 72 hours.

We collect your name, email address, mobile number and a government-issued ID for verification. Once your account is active, we also log session activity, device type and transaction references tied to your UPI, Paytm or PhonePe payments.

Payment data is shared only with the relevant payment processor — UPI network, Paytm or PhonePe — to complete your transaction. It is not passed to advertisers, analytics resellers or any unrelated third party at any stage.

Submit a data access request through the Privacy section in your account settings or email our privacy team directly. We will compile and send a full data export to your registered email address within 72 hours of verifying your identity.

Yes. You can request account closure and data deletion by contacting our support team via live chat or email. We will delete your personal record except for data we are required to retain under applicable Indian law or for dispute resolution.

Transaction records linked to UPI, Paytm and PhonePe deposits and withdrawals are kept for the period required by applicable law after your last account activity. After that retention window closes, records are deleted from our active systems.

We use session cookies for login continuity, performance cookies to monitor site speed, and analytics cookies to understand lobby usage. You can turn off non-essential cookies in your browser settings without affecting your ability to log in or transact.

We send a notification to your registered email address whenever we make a material change to this policy. You can also check the last-updated date at the top of this page to confirm you are reading the current version at any time.

How diuwin Handles Your Personal Data

Reach Our Data Privacy Team

Data Handling, Cookies and Account Security

Data We Collect

Cookie Usage

Account Security Measures

Data Retention Schedule

Your Rights and Access

Third-Party Sharing

Frequently Asked Questions About Your Privacy

01 What personal data does diuwin collect when I open an account?

02 Is my UPI or Paytm payment data shared with anyone outside diuwin?

03 How can I request a copy of all the data diuwin holds about me?

04 Can I ask diuwin to delete my account and personal data?

05 How long does diuwin keep my transaction history?

06 What cookies does diuwin use and how do I control them?

07 How will I know if this privacy policy changes?

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