Frequently Asked Questions About Our Legal Terms
You can close your account anytime through settings or by contacting support. Any remaining balance is withdrawn to your registered payment method within 5–7 business days. Your account data is retained for seven years after closure for regulatory and dispute resolution purposes.
Yes. You have the right to request all personal data we hold about you, including account activity, deposits, withdrawals, and login history. Submit a data subject access request through support, and we'll provide it within 30 days in a portable format.
We use your payment and account data to process transactions, verify your identity, prevent fraud, comply with local regulations, and respond to legal requests. We do not sell or share your data with third parties for marketing. Data is shared only with payment processors and regulators when legally required.
Contact support immediately with your transaction ID and details. We investigate disputes within 48 hours. If funds were deducted but not credited, we trace the issue with your payment provider. Fraudulent transactions are reported to relevant authorities.
Access to diuwin and use of payment methods depends on local law and is available where local law permits. If you cannot access your account from your location, this reflects local regulations. Contact support to confirm your eligibility.
You may update your email, password, and payment methods anytime in account settings. Changing your registered name or address requires verification of identity for compliance. Large or unusual withdrawals may trigger a verification request to confirm the withdrawal is authorised.
Withdrawals to UPI, Paytm, and PhonePe typically clear within 1–5 minutes during business hours. Bank transfers may take 1–2 business days. Verification delays can add 24–48 hours. You can track your withdrawal status in your account.
